Cashmere and Wool are delicate natural fabrics that deserve special treatment (as we all do from time to time).
Our Eco Wash, exclusively developed by Clothes Doctor, is a gentle pH neutral formula that extends the life of your knitwear through cleaning, renewing and softening.
It is lightly scented with Himalayan Cedarwood and Orange oil, to provide natural moth defence.
Our mission is to help you love your clothes for longer and reduce waste, to protect our planet. We hope you will join the revolution.
DIRECTIONS FOR USE (1 cap = 6ml) Hand wash: Fill a basin with cool water, dilute 1-2 capfuls, then place your garments in and submerge. Gently agitate the water, leave for around 30 min. Rinse thoroughly with fresh water. Machine: Use delicates wash setting and pour into dispenser. Use approximately 2-3 capfuls for light soiling, increase for heavier soiling. Drying: Press out water gently and dry flat on a towel.
Delivery
DELIVERY CHARGES & TIMES
For delivery in time for Christmas, please place US & international orders by 8am EST on 13th December.
While we expect all orders placed by these dates to arrive in time for Christmas, orders may occasionally experience delays due to customs clearance. We’ll do everything we can to ensure your order arrives on time, but please note we cannot guarantee it. If you have any questions or concerns, feel free to reach out to our customer service team.
USA - 5-15 business days via DHL from the UK. FREE DELIVERY on all orders. Signature is required.
UK - 3-5 business days via DPD. Delivery costs $12.95, FREE DELIVERY on orders over $400. Signature is required.
EU & Rest of the world - 5-15 business days via FedEx or DHL.. Delivery costs $19.95, FREE DELIVERY on order over $400. Signature is required.
The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.
RETURNS
For US orders we offer a FREE returns and exchange service via DHL, to arrange a return please contact hello@npeal.com
Extended Christmas Returns
All items purchased from 1st November 2024 will benefit from an extended returns policy, allowing returns and exchanges until 22nd January 2025, giving you extra time for Christmas gift returns.
Gift Wrap
All N.Peal web orders are delivered in 100% recyclable cardboard boxes with tissue paper. A complimentary signature gift box made from FCS certified 100% recycled and recyclable paper is also available on all orders, this option needs to be selected at checkout and is optional to minimise waste.
Garment Care
All N.Peal garments are of the highest quality and with good care will last for years to come. To read our care guide please click here
Cashmere requires an amazing transformation from being grown on the vast Steppes of Mongolia to being available from our luxury stores. It is this passion for cashmere and our desire to work with this wonderful fibre that defines N.Peal.
