Cashmere and Wool are delicate natural fabrics that deserve special treatment (as we all do from time to time).
Our Stain Remover, exclusively developed by Clothes Doctor, is a powerful treatment, or as we like to call it, ‘power powder’, that gives your clothes some tough love.
Whether greasy, mouldy, old or new, it removes all sorts of stains, and won’t fade colour-fast fabrics.
We just love it because it’s kinder to the environment than chlorine-based stain treatments, is totally plastic-free, and is super effective at lifting stains.
Our mission is to help you love your clothes for longer and reduce waste, to protect our planet. We hope you will join the revolution.
DIRECTIONS FOR USE: Apply our Stain Remover as soon as you notice the stain. Pre-soak: Put the stained area into a bowl of warm water and apply the stain remover directly to the area. Massage in gently with a soft sponge. Leave for 15 minutes, then check back to see if the stain has gone. If it has, wash by hand or machine as normal. If not, you can leave it to continue to soak for 2-3 more hours or overnight, adding more Stain Remover if necessary. Main Wash: For light soiling use 3-6g, Medium soiling use 6-10g; heavy soiling use 10-15g per kg of dry laundry.
Delivery
DELIVERY CHARGES & TIMES
For delivery in time for Christmas, please place US & international orders by 8am EST on 13th December.
While we expect all orders placed by these dates to arrive in time for Christmas, orders may occasionally experience delays due to customs clearance. We’ll do everything we can to ensure your order arrives on time, but please note we cannot guarantee it. If you have any questions or concerns, feel free to reach out to our customer service team.
USA - 5-15 business days via DHL from the UK. FREE DELIVERY on all orders. Signature is required.
UK - 3-5 business days via DPD. Delivery costs $12.95, FREE DELIVERY on orders over $400. Signature is required.
EU & Rest of the world - 5-15 business days via FedEx or DHL.. Delivery costs $19.95, FREE DELIVERY on order over $400. Signature is required.
The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.
RETURNS
For US orders we offer a FREE returns and exchange service via DHL, to arrange a return please contact hello@npeal.com
Extended Christmas Returns
All items purchased from 1st November 2024 will benefit from an extended returns policy, allowing returns and exchanges until 22nd January 2025, giving you extra time for Christmas gift returns.
Gift Wrap
All N.Peal web orders are delivered in 100% recyclable cardboard boxes with tissue paper. A complimentary signature gift box made from FCS certified 100% recycled and recyclable paper is also available on all orders, this option needs to be selected at checkout and is optional to minimise waste.
Garment Care
All N.Peal garments are of the highest quality and with good care will last for years to come. To read our care guide please click here
Cashmere requires an amazing transformation from being grown on the vast Steppes of Mongolia to being available from our luxury stores. It is this passion for cashmere and our desire to work with this wonderful fibre that defines N.Peal.
