Cashmere and Wool are delicate natural fabrics that deserve special treatment (as we all do from time to time).
Our Stain Remover, exclusively developed by Clothes Doctor, is a powerful treatment, or as we like to call it, ‘power powder’, that gives your clothes some tough love.
Whether greasy, mouldy, old or new, it removes all sorts of stains, and won’t fade colour-fast fabrics.
We just love it because it’s kinder to the environment than chlorine-based stain treatments, is totally plastic-free, and is super effective at lifting stains.
Our mission is to help you love your clothes for longer and reduce waste, to protect our planet. We hope you will join the revolution.
DIRECTIONS FOR USE: Apply our Stain Remover as soon as you notice the stain. Pre-soak: Put the stained area into a bowl of warm water and apply the stain remover directly to the area. Massage in gently with a soft sponge. Leave for 15 minutes, then check back to see if the stain has gone. If it has, wash by hand or machine as normal. If not, you can leave it to continue to soak for 2-3 more hours or overnight, adding more Stain Remover if necessary. Main Wash: For light soiling use 3-6g, Medium soiling use 6-10g; heavy soiling use 10-15g per kg of dry laundry.
Delivery
DELIVERY CHARGES & TIMES
USA - 5-15 working days via DHL. FREE DELIVERY on all orders. Signature is required.
UK - 4-7 working days via DPD. Delivery costs $12.95, FREE DELIVERY on orders over $400. Signature is required.
EU & Rest of the world - 5-15 working days via FedEx or DHL.. Delivery costs $19.95, FREE DELIVERY on order over $400. Signature is required.
The delivery times quoted are usual timescales, however in most cases your order may arrive sooner. We cannot guarantee delivery times for any orders and for international deliveries your order may also be delayed in customs which unfortunately are out of our control.
Christmas Final Ordering Dates
For US customers, please order by 9am GMT on December 14th. For UK customers, please order by 1pm GMT on December 19th. For all other international customers, please order by 9am GMT on December 14th.
RETURNS
For US orders we offer a FREE returns and exchange service via DHL, to arrange a return please contact hello@npeal.com
Extended Christmas Returns Policy
Any purchases made online between November 1st and December 24th 2023 can be returned up until January 22nd 2024. For purchases made from 25 December onwards, our normal return policy will apply.
Gift Wrap
All N.Peal web orders are delivered in 100% recyclable cardboard boxes with tissue paper. A complimentary signature gift box made from FCS certified 100% recycled and recyclable paper is also available on all orders, this option needs to be selected at checkout and is optional to minimise waste.
Garment Care
All N.Peal garments are of the highest quality and with good care will last for years to come. To read our care guide please click here
Cashmere requires an amazing transformation from being grown on the vast Steppes of Mongolia to being available from our luxury stores. It is this passion for cashmere and our desire to work with this wonderful fibre that defines N.Peal.
